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Terms of service

This website is operated by NaturalHairrockss.

NaturalHairrockss offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By purchasing our products, you grant "NaturalHairRockss" the legal rights to use, repurpose, and modify your content, as well as any content that has been modified using our product.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by our terms and conditions as follows:

We aim to please our customers and ensure they are overly satisfied with their order and experience. We maintain a very high level of quality control to ensure that our customers receive nothing short of the finest quality of protective styling units.

Due to the nature of our products, all sales are final and we do not offer returns, however, exchanges may be accepted subject to the following terms:
- Still have an original package intact 
- Not be altered in any way (brushed out, cut, coloured or bleached)
- Not have been worn

Kindly note the following: 
- For returns, please email with the subject line 
"Return: [Your Order No. Here]" and attach your invoice.

- Allow at least 15 days from the receipt of your item to process your return.

- You are eligible for an exchange within 24/48hours after you receive your package (if it exceeds this timing, we will not be able to offer an exchange).

- Clearance items are 'Final Sale' and cannot be returned or refunded. 

- You will cover the cost of shipping your item back to us and the cost of shipping your order from our warehouse to you.

Due to the hygienic nature of our product, we do not offer monetary refunds. We will not give refunds for delivery charges incurred during the original delivery

We know that things can change drastically and rapidly, however, we try our best to ensure you get your products on time. Kindly note the following

- We deliver Worldwide. Processing takes 3-5 business days.

- Shipping takes 7-15 business days after processing

- Please ensure that you have filled in a valid address and phone number so we can contact you on delivery.

- For delivery outside of Lagos (within Nigeria) items will be delivered to the park and the client will be required to pick up.

- For delivery outside Nigeria, items will be delivered to the customers' doorstep. You are mandated to cover all custom charges.

- Don't refuse your order as you may be required to pay an additional fee for shipping

Cancellation :
Please note , once an order is placed , there are no cancellations as orders are processed immediately.